Whether you have private health insurance, WorkCover, Veteran’s Affairs or are uninsured, you can be assessed and treated at our Emergency Department.

As with all private Emergency Departments there are out-of-pocket costs associated with your treatment. Emergency Department fees are not covered by private health insurance as per Private Health Insurance Act 2007. Private health insurance covers patients once admitted into hospital.

At John Fawkner Private the attendance fee needs to be paid on the day.

Depending on your treatment, you may also incur radiology, pathology and specialist doctor consultation fees and a portion of these may be claimable under Medicare.

International patients who don’t have a Medicare care card will pay a higher out-of-pocket presentation fee on the day. Any other out-of-pocket fees must be paid on the day.

Within minutes of your arrival, a nurse will assess you to determine the severity of your illness or injury. We generally have shorter wait times than other emergency departments. Our emergency doctor will see you in order of how urgent your medical condition is. They’ll assess you and decide on the best treatment. You may be treated and sent home with GP follow up, or admitted to hospital. Please note, we can only provide very limited emergency medical care for children/paediatrics.

85.4% of our patients rated their treatment and care at John Fawkner Private Emergency Department as very good (Jan-Dec 2020). We also achieved a Net Promoter Score (would recommend) of 79.1 in the same period. Net Promoter Scores between 70 and 100 are considered world-class.

The doctor services in our Emergency Department are supplied by a specialist emergency care provider which is a company independent of Healthscope Operations Pty Ltd and John Fawkner Private Hospital.

• 24-hour emergency medical care
• Rapid assessment and triage
• Comprehensive after-hours emergency services
• Access to emergency surgery operating theatres
• Intensive Care Unit
• Cardiac and chest pain services with immediate access to Coronary Care Unit
• Medical imaging including X-ray, CT, MRI and ultrasound
• Leading specialists and surgeons on call
• Pathology
• Pharmacy